Category Archives: education

IT Support Wichita – Building the Business

It’s been a busy week or so and I haven’t been diligent in posting.  The IT support business has become a little hectic.  I attended an education and technology round table event in Lawrence last week, hosted by the Software … Continue reading

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Long Week Winding Down for Wichita IT Support, Education and Home

It’s been a long week in Wichita.  Several Chamber of Commerce events, an event for the Wichita Business Journal and the free Lunch and Learn class at my own office have made for a stressful week.  Add to that two … Continue reading

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A Long Week of IT Support and Education

Here it is, Wednesday and I feel like the week has been eternal already.  Three full days of IT support work and two nights in a row teaching until after 10:00 pm with one more night left to teach. My … Continue reading

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Substitute: Cisco Networking Off the Cuff

Last night I was called on to substitute for a missing instructor.  The course?  Cisco Networking and Telecommunications.  For those more familiar with the Cisco curriculum, it is based on, and uses the CCNA 2 book from Cisco Systems. I … Continue reading

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Student Issues – Network Admin vs. Security Admin

So I’m teaching for a college-level Security Administration program at the local college.  I’ve followed the same students for several terms and have gotten to know them and enjoy being their instructor.  I received bad news last night, that one … Continue reading

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Entering the IT Support Field

Pushing the Learning Outside the Classroom I recently added another learning opportunity to my network security classes at the college.  Real-life technology support.  As an extra-credit opportunity, I encouraged my students to participate in the community at Yahoo! Answers. Yahoo! Answers allows users to … Continue reading

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Going Beyond IT Support

Sometimes IT support professionals forget to look beyond the fire.  Customers call us onsite to resolve an issue and expect the issue to be resolved quickly and efficiently.  Most of us are successful if that’s the mission. Unfortunately, that shouldn’t … Continue reading

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Software and Information Technology Association of Kansas Roundtable

The Software and Information Technology Association of Kansas (SITAKS) will be hosting its first Workforce Development Roundtable discussion from 3:00 to 5:00 PM April 28th at the Lawrence Regional Technology Center.  I’ve been asked to attend as a representative of … Continue reading

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Staff Meetings Help Reinforce Drive

A simple staff meeting on a regular basis can help reset and refocus employees on their mission.  I attended a staff meeting at the college and found that going in, I was only prepared to sit through a tedious lecture … Continue reading

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Information Technology: Education Ongoing

There are some fields where education is continuous.  Information Technology is no different.  The knowledge you gain as a computer tech requires constant renewal, learning new operating systems, applications and the interaction between the two.  Over the past few years, we’ve … Continue reading

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